If for any reason you are not satisfied with your purchase, or if you would like to exchange it, we will gladly process an exchange or refund the full amount paid (less shipping charges) within 60 days of purchase.  MaeMae Jewelry is not responsible for items lost in transit. 

Please ship to:
MaeMae Jewelry

3125 Glendale Blvd.
Los Angeles, CA 90039

If you have received an incorrect or damaged item please contact customer service via email at or phone (323) 205-5390. We will issue you a return label to ship the incorrect or damaged item back to us, and then discuss how we can fix the problem.

If you require a repair, please email us at and let us know how we can be of service.

MaeMae Jewelry Shipping Disclaimer
Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately. Please have your order number and the correct shipping information on-hand. Any orders that are re-directed due to an incomplete or incorrect address will be charged a $10 re-routing fee.

MaeMae Jewelry cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which is equivalent to the original shipping cost.

You will receive a USPS shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.

Shipping Carrier
We ship via USPS unless otherwise noted. All orders are shipped out within 7 business days unless the product is backordered which we will let you know approximate ship time via email.

PLEASE NOTE: International shipping charges do not include taxes and duties. Please contact your country’s customs office for more information on these fees. If an order is placed online, but is undeliverable, you will be responsible for all shipping charges, including duties, taxes and/or customs charges that were incurred while shipping. These charges will be deducted from your merchandise refund.